Support employee – Amsterdam

Support employee

Are you customer friendly, service oriented and do you get along well with different kinds of people? Then come and work at Thingsdata as a support employee! You solve problems and give advice. If something can or must be improved, you make sure that it actually happens. In complex cases, you know exactly who to refer the customer to. You will work with us to help our customers with their questions, malfunctions or changes.

Who is Thingsdata

Thingsdata is an IoT specialist and creates value for customers in the explosive IoT market. The market for IoT network solutions is expected to grow at 22% per year, with the number of IoT devices expected to grow to 55 billion by 2025. Be part of this dynamic and exciting market. Thingsdata wants to seriously contribute to the growth of this dynamic and exciting market.

Job description

It is your responsibility to address support requests, analyze the issue, and then resolve it. During this process you are helpful and assertive, you keep the customer informed of the steps you have taken and will take. For this position it is very important that you adopt a proactive and enterprising attitude. Thingsdata uses advanced sim management systems. You will learn how to use it, so that you can monitor and manage the IoT connectivity of a large number of devices. For example, you will add new accounts and users to the system, create automation rules and enrich and change information from simcards. We regularly receive orders from customers and these have to be processed, you are going to configure simcards, pack packages and send them.

Experience

  • At least HBO work and thinking level;
  • You are available for 32 to 40 hours a week;
  • You are creative and communicative;
  • You are representative, flexible, stress resistant and customer oriented;
  • A real winner in the field of cooperation, that’s what we also are;
  • Proficient in both the Dutch and English language in word and writing.

Why Thingsdata

With a predicted 25 billion connected IoT devices in the world by 2025, the commercial and technological possibilities of the IoT are endless. Not to mention the career paths this exciting industry has created. Thingsdata sets itself apart by delivering next-generation connectivity technology to customers in the Netherlands. The most exciting thing about working at Thingsdata is that we are only at the beginning of our journey. If you share our vision for the potential of IoT, we look forward to receiving your application.

Some of the benefits you get at Thingsdata:

  • A flat hierarchy, direct and open communication culture;
  • Amazing work location in Amsterdam;
  • Challenging tasks in a dynamic environment.

Send your resume with a short motivation to info@thingsdata.nl. For more information about the position, please contact Jochem Koppes on 085-0443500.