Deliveries and returns

Levering en retouren

Invoices
If we have applied VAT to your invoice by reverse charge, we have assessed our services as a telecommunications service as referred to in article 2a paragraph 1r OB Act 1968 (https://wetten.overheid.nl/BWBR0002629/2017-03-10) to a reseller of telecommunications services. Pursuant to article 24ba paragraph 1h of the OB implementing decree 1968 (https://wetten.overheid.nl/BWBR0002633/2018-01-01), we must apply reverse charge VAT to resellers of telecommunications services. Any goods delivered to the telecommunications service have been assessed by us as being subordinate to the telecommunications service for VAT purposes.

If we have applied VAT (21%) to your invoice, we have assessed our services as a stand-alone delivery of goods or as a telecommunications service to an end user (who cannot be regarded as a reseller of telecommunications services).

Cash orders by companies
We will ship to companies after the ordered goods have been prepaid. You can also request payment by bank transfer by email or via the contact form. To this end, we will send you a proforma invoice indicating that the product has been reserved for you. After payment is received in full, we will ship the order.

Orders by companies on account
We can deliver to companies on account after a credit check has been performed and a positive score for your company has been issued. If the score is not sufficient, we will ship after the ordered goods are paid in advance. To this end, we will send you a proforma invoice indicating that the product has been reserved for you. After payment is received in full, we will ship the order.

Returns (right of withdrawal) for companies
If you order as a business customer (company), the following rules apply with regard to the right of withdrawal. Thingsdata is not legally obliged to offer you the right of withdrawal, as this applies to consumers (individuals). If you want to make use of our return option, it is sufficient to send an email to info@thingsdata.nl.

Return of items that are not standard stock and that have been ordered especially for you is not possible for business customers. You can only return the item if the item is complete including included accessories, it is in the original undamaged packaging and the item is in its original condition. Please note: preferably enclose the packing slip or invoice in the packaging. Return costs are associated with the return, these are for your own account. After receipt of the return order, we will refund the purchase amount to your bank account within 14 days at the latest.

If there are still outstanding invoices, we will not refund, but we will settle the amount with this outstanding balance.

Delivery time, shipping costs and shipping method
We ship orders by registered mail (signature required upon receipt) on office days between 09.00 and 16.00. If it is ordered before 14.00, it will be shipped the same day, unless otherwise stated.

For orders within the Netherlands, € 15.00 excluding VAT will be charged. For orders in Belgium, € 25.00 excluding VAT will be charged. For a delivery address outside the Netherlands and Belgium, please contact us for the shipping costs.

We ship all our orders via PostNL. When we have shipped your order you will receive a track & trace code via our ticketing system. The order will be well packed so that the contents will not be damaged.

Within the Netherlands and Belgium we generally deliver within 24 to 48 hours. The delivery time is longer for destinations outside the Netherlands and Belgium. Deliveries pro country via PostNL.

Almost all our products are in stock. In the unlikely event that the product you have ordered is not in stock, we cannot comply with the shipment. We will inform you about the possible delivery time by e-mail. This delivery term is always indicative and no rights can be derived from it.

For a number of products a longer delivery time applies due to technical work, this is explicitly stated when ordering the product.

The above rules apply in conjunction with our general terms and conditions of delivery. In case of contradiction, the above rules always prevail.